IT Specialist (Customer Support)
Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActNon-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Recruitment Appointment (VRA) In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To Qualify applicants must possess IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized
Experience:
To Qualify applicants must possess one year of specialized experience equivalent to the next lower grade/level (GS-07) in the Federal service which includes:
experience providing customer support to organization through installing, configuring, modifying, trouble-shooting hardware, software technology and/or telecommunication equipment/network. OR Education:
A master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Note:
you must attach a copy of your transcripts to your application.) You will be evaluated on the basis of your level of competency in the following areas:
Customer ServiceNetwork OperationOral Communication Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).
Estimated Salary: $20 to $28 per hour based on qualifications.
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActNon-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Recruitment Appointment (VRA) In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To Qualify applicants must possess IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized
Experience:
To Qualify applicants must possess one year of specialized experience equivalent to the next lower grade/level (GS-07) in the Federal service which includes:
experience providing customer support to organization through installing, configuring, modifying, trouble-shooting hardware, software technology and/or telecommunication equipment/network. OR Education:
A master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Note:
you must attach a copy of your transcripts to your application.) You will be evaluated on the basis of your level of competency in the following areas:
Customer ServiceNetwork OperationOral Communication Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).
- Department:
2210 Information Technology Management - Salary Range:
$57,812 to $75,152 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
